First name              Hilde

Domicile                 Amsterdam

Year of Birth           1975

Education / courses

·         PAPI-N/I: PA Consulting/Cubiks. HR instrument for recruitment, selection, personal development and 360 performance evaluation. Certified 2004.

·         Project Management course: Twijstra Gudde. 2001.

·         Free University Amsterdam: Faculty of Social Cultural Sciences – Business Strategy, Communication and Organisation. Master degree - graduated August 1999

·         Higher Education College Utrecht: Human Resources. Bachelor degree – graduated June 1997.

Working experience

Organisation:           Stream International Europe B.V.  (580 employees)

Period:                       August 2003 – March 2007

Position:                    Head of Human Resources / HR Officer

Head of Human Resources – member Senior Management Team (January 2004 – March 2007)

·         Managing the HR department of 6 employees

·         Budget responsible

·         Develop and implement Stream Amsterdam Site HR strategy with focus on reducing sickness, improving retention and performance management

·         Implement Stream Global HR policy

·         Recruitment and succession planning for management positions, develop and execute personal development program for Senior Management

·         Develop and implement trainee program for potential team managers to develop talented employees and assure continuity in filling these key positions

·         Deliver management training (people management, communication, time management etc.)

·         Ensure legal compliance and  implementing the collective Call center Labour Agreement

·         Advise managing director in works council matters.

Human Resources Officer (August 2003 – December 2003)

·         Support management in executing HR policy and labour law, supporting the Swedish location

·         Recruitment new employees for Dutch and multilingual teams

·         Advise managing director during works council meetings

·         Develop and execute training program for mentors and potential team managers.

Organisation:           Epson Europe B.V.  (250 employees)

Period:                       January 2003 - July 2003

Position:                    Human Resources Adviser

·         Support management in executing HR policy and labour law

·         Answer employees’ queries

·         Recruitment new employees

·         Process administrative personnel status changes

·         Report sick and recovery of personnel and execute follow-up actions

·         Manage and execute projects such as creating an intranet website for internal vacancies for employees in the EMEA region.

Organisation:           KLM, Cabin Crew Division (8000 employees)

Period:                       November 1999 – October 2002

Position:                    Human Resources Project Manager / Adviser

Human Resources Project Manager (November 2000 - October 2002)

·         Develop Hay compliant job profiles and implement competence management and performance management in various departments, train managers

·         Develop and execute digital employee satisfaction survey for Dutch and foreign cabin crew and support staff

·         Manage project team for developing a new performance evaluation system for cabin crew

·         Support management in executing new legislation on labor handicapped.

Human Resources Adviser (November 1999 – October 2000)

·         Managing 2 HR assistants

·         Support management in executing HR policy and labour law for cabin crew

·         Optimize the execution of flex contracts for cabin crew

·         Implement agreement between the cabin union and KLM for increasing career seniority for ex-standby cabin crew.

Organisation:           IMK Projects & Training

Period:                       February 1999 – July 1999

Position:                    Graduation Trainee

·         Support starting entrepreneurs in creating a business plan

·         Trainer communication skills and Human Resources for starting entrepreneurs

·         Thesis on succession of family owned businesses.

Organisation:           Higher Education College Utrecht

Period:                       September 1998 – November 1998

Position:                    Trainer communication skills for 1^st year HR students.

Languages

Dutch                              Mother tongue.