Languages               Dutch, English, German, French

Profile                       Zephyr is a program- and change manager with over 20 years of experience in information and communication technology.

He has a broad understanding in business principles, project methodologies and human aspects driving change. He has a broad experience in complex infrastructure projects, leading consortia and European tendering procedures.

 

He has successfully managed large projects for the top 100 companies in the world. For example:

Financial institutions: ABN, Mees Pierson, AEX.: new trading rooms, transition to a new trading system, initial public offering. 

Insurance: Aegon, Interpolis: Multi channel sales strategies, process improvement, Office of the future.

Telecom: KPN: Development Cityring Amsterdam

Media: RTL group. Interactive television, Database Marketing, Euro migration

Industry: Shell, Philips, Fokker: Financial savings and supply chain management, Move of headquarter and marketing departments, service management, ICT standardization and cost of ownership.

Pharma: Glaxo.  Process optimization of new medicines.

Food: Unilever. Process automation

Government: Dutch Ministry of Foreign affaires, European Patent Office: National Ship and Design Centre in India, Lead-time and business improvement for patent organization over 16 European countries.

Dependent of the situation he has proven to be successful in building on growth as well as on restructuring and reducing costs always taking in account the strategic position, the business-, production-, organisational model and marketing requirements.

He understands very well the influence of multiple disciplines that makes changes successful. He is a real team player with focus on the objectives to be met and to deliver top quality for his client.

All his assignments have been driven from a business perspective and a pragmatic approach for reality while operating with personal attention and political sensitivity.

He has proven to be very successful within complex organisations.

 

Overview of Employers

company                   Independent

function                  Consultant, Manager

period                       2004 – today

As independent consultant and interim manager I support organizations by analysis for business improvements and realization of the required change by participation in the organization. 

Important assignments:

·         Business improvement of interactive television for a media company by implementation of marketing intelligence database and new financial reporting system covering 5 foreign companies.

·         Created Market intelligence for the sales organization of an international production company. 

 

company                   Change Vision

function                  Change Manager

period                       1998 - 2004

The company is specialized in transformation management and change management for large ICT programs. I was, as partner, responsible for acquisition &  finance and one of the 25 change managers who managed large change processes within the organization of our multinational customers. Like ABN AMRO, Philips, Shell, General Electric, Vopak, Essent, Randstad, KPN and Ministry of Defense.  We formed the Vision Web Group, extending our services (with IT and finance) and geographical coverage to be able to support our customers. In 2001 The Vision web group consists of ca. 600 employees, was located in Netherlands, Belgium, Germany, Spain, Singapore and Australia. In 2004 the company has been sold.

 

company                   origin b.v.

function                  Programme manager

period                       1996-1998

BSO has just been taken over by Philips and was renamed to Origin b.v.. As member of a separate unit of programme managers i reported to the board of Origin. In this team I was responsible for business execution at Philips International. 

Important assignments:

§         Minimizing the working capital for Philips by  supply chain improvement resulting in an implementation of a world-wide logistic and financial system,

§         Service improvement of managed service organization (incl. new time-zone call centers) and related cost of ownership for Philips consumer electronics.

§         Moving the Philips headquarter and marketing departments to Amsterdam.

 

company                   digital equipment corporation

functions                Programme Manager, Business Development Manager

period                       1989-1996

DEC was one  the top 3 IT suppliers in the world before it was taken over by HP in 2001. In 1989 DEC  had planned to increase service sales because of the erosion of profits in hardware. As programme manager I was assigned to increase these service sales. I managed the realization of large international programs, the development of consortia and contracts for cooperation. With some programs several hundreds of millions of Euro were concerned. As business development manager I was responsible for the acquisition and development of the service business.  In 1996 the companies service sales exceeded the hardware sales.

In this period I was responsible for:

§         Many business propositions for multinational companies as bid manager,

§         Realization of a new company for ship design and research for the Ministry of Foreign Affairs in India,

§         Reducing lead time of patent request by implementation of an electronic archiving system for patent requests for the European Patent Office and associated patent offices in 16 European countries.

 

company                   exact automatiseringen b.v.

functions                Manager Quality Assurance, Manager After Sales and Manager Product Development

period                       1987-1989

As I joined, Exact was a small company with 8 employees. In 1989 we were with 150 employees and ready for extending our sales in Europe. I have been responsible for the departments 'Quality Assurance’, ‘After Sales’ and 'Product Development’ respectively. As development manager I managed the marketing -, research department and production teams.

During this period, a number of important results formed a good basis for the further (international) growth of the company, e.g.:

§         Implementation of quality circles for continuous improvement

§         Development of a new generation of products for the European market.

§         Cooperation agreements with other software suppliers for the maintenance and development of software products to facilitate the growth in Europe.

 

company                   van gelder papierbedrijven n.v.

function                  Project leader, IT manager

period                       1985-1987

During the reorganization and restart of the company in 1985 I was responsible for the implementation and transition to new IT systems and IT organization for the paper factories. These systems were for process automation as well as office and financial automation.

 

 

Hobbies                    Sailing, sailing instructor, gardening, golf, tenor.

 

Other positions       ‘80’s  Board member student canoe club

Board member student  windsurf club 

Member Dutch selection windsurfing for world-championships

Consultant in board design & production at Vicon, Polyservice

Consultant in sail design at Jongkind

Patent request for water skiing kite                            

1998 - 2002 Member general board of children's dayroom

                                   2002 Member organization regatta sailing event

                                   2003 Member organization “new ship houses”

                                  

 

 

§         Overview of Assignments

 

2005                 Vitalo Group

Role                  Business consultant

Market intelligence procedures and system for the sales organization of an international production company in thermo plastics. The system is to support the company growth strategy in Asia, America and Europe. 

 

2004                 Rosegarden Studios

Role                  Business consultant

Result               Result  Business improvement of interactive television for a media company by implementation of marketing intelligence database and new financial reporting system covering 5 foreign companies.

 

2003                 Royal Vopak

Role                 Business consultant, auditor

Result               Audit report on the global JD Edwards implementation for controlling the tanker transport and storage for improving the customer service above the market competition.

 

2002                 Infonet

Role                  Program manager SAP

Result               A configured SAP system, adapted organisational procedures and clear reporting in respect of business objectives. (Including reporting on Key Performance Indicators)  Major condition for the next growth phase of the company is in place.

 

2001                 RTL Nederland

Role                  Manager business information

Result               The use of satellite and cable technologies and cooperation between several departments created synergy and improved business efficiency for this broadcast and marketing company. (i.e. Veronica/Yorin, RTL 4 and RTL 5).

 

Q3 2000            YourNews

Role                  Chief Technology Officer

Result               Structured ICT infrastructure and ICT organisation to grow within 3 years to a European ISP for Internet related content. The company is a new economy Internet service provider.

 

Q1,2 2000         The Vision Web

Role                  Program Manager IPO

Result               Strategy for IPO implementation and the consequences for the organisation and business to work in the future, as a registered company at the stock exchange has been made crystal clear. The company decided to take more time for this important step and way of financing the growth of the company.

 

1999 – 2000      Shell International Petroleum Maatschappij

Role                  Management Consultant

Result               Plant maintenance cost reduction plan for Petrol-chemical plants.

                        Implementation strategy and program plan for the roll-out of an asset information management system for sixty plants in one year.

 

1998 - 1999       KPN Telecom 

Role                  Program Director

Result               Co-ordination of all infrastructure projects for the relocation of ABN AMRO headquarters resulting in a new (Amsterdam) City Ring.

 

1997 - 1998       Philips Electronics N.V. 

Role                  Program Director

Result               Move Philips Headquarter (incl. Global departments) to Amsterdam.

 

1996 - 1997       Philips Electronics N.V.

Role                  Management Consultant

Result               Business case and implementation plan for global support centres to manage 90.000 desktops for customers

 

1996                 Philips Nederland N.V.

Role                  Interim support manager

Result               Reorganised service organisation for desktop services.

 

1995 - 1996       ABN AMRO Bank 

Role                  Management Consultant

Result               Plan and business concept for the world-wide roll-out for Lotus Notes infrastructure and its organisation

 

1995 - 1996       AEGON 

Role                  Management Consultant

Result               Planning/designing the new infrastructure for the new channelling strategy and business organisation

 

1995 - 1995       European Option Exchange 

Role                  Interim Manager

Result               The successful transition to a new trading infrastructure.

 

1993 - 1995       Mees Pierson 

Role                  Program Manager

Result               Successful realisation of new dealingrooms in London, Amsterdam, The Hague,

 

1994                 Ministry of Finance 

Role                  Bid Manager

Result               European tender replies for maintenance of the IT infrastructures

 

1993 - 1994       NV luchthaven Schiphol 

Role                  Business Development Manager

Result               Development of the Mobile data network

 

1993                 Ministry of Foreign Affairs 

Role                  Bid manager and Program manager

Result               Building a National Ship and Design Centre in India.

 

1991 - 1992       European Patent Office

Role                  Program Manager

Result               Implementation of the infrastructure for the Electronic Filing system and retrieval system (14 TB data). An infrastructure over 16 European countries

 

1991 - 1991       Kadaster 

Role                  Project Manager

Result               Global design for the Network 2000 project. Infrastructure for information exchange with notary and broker in Netherlands.

 

1990 - 1991       Shell International Petroleum Maatschappij

Role                  Project Manager

Result               Pilot for electronic mail system between France, Germany, United Kingdom and Netherlands

 

1989 - 1991       Fokker Aircraft  

Role                  Project Manager

Result               IT multi-site infrastructure for 5000 users

 

1987 - 1989       Exact Automatiseringen 

Role                  Manager Product  Development

Result               New software products developed for the 90’s.

 

1985 - 1987       Van Gelder Papier bedrijven 

Role                  IT Manager

Result               Rebuilding the IT department supporting multiple-countries